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  • Writer's picturePosh Workbytes

How to Convince a Customer to Buy an Insurance Policy?

When it comes to encouraging customers to buy an insurance policy, there are a few key tips that can help:

How to convince a customer to buy an insurance policy?

  1. Understand the customer's needs: Ask questions to understand the customer's needs and concerns. What risks do they face that could be mitigated with insurance? What kind of coverage do they currently have, and is it sufficient?

  2. Explain the benefits: Start by explaining the key benefits of the policy in a clear and concise manner. This could include coverage for specific risks or hazards, financial protection, and peace of mind.

  3. Tailor to their needs: Every customer is unique, so tailor the policy to their specific needs. Ask questions and gather information about their lifestyle or business to ensure they get the right coverage.

  4. Provide options: Give customers options to choose from, allowing them to select the coverage that meets their needs, budget and preferences.

  5. Clarify terms and conditions: Explain the policy's terms and conditions, so customers know what's covered and what isn't, making it easy for them to make an informed decision.

  6. Address concerns: Address any concerns customers may have about the policy, provide a clear rationale and address their objections, this will help them feel more confident in their purchase.

  7. Excellent customer service: Offer excellent customer service, ensuring customers have the support they need and quick responses to any queries or concerns they may have.

  8. Show your expertise: Demonstrate your knowledge and expertise of the insurance industry and how your policy provides the best solution for them.

  9. Show credibility: Show the customer that the insurance company is trustworthy and reliable. Highlight the company's ratings, reviews, and industry awards. Provide information about the company's financial stability and experience in the industry.

  10. Follow up: If the customer is not ready to buy the policy immediately, follow up with them in a timely manner. Continue to address their concerns and provide additional information as needed.

By following these, you can help your customers understand the value of insurance, why it’s important and how your policy will offer the best protection to suit their needs.

Convincing a customer to buy an insurance policy can be challenging, but some statistics show the importance of leveraging data when it comes to providing a compelling case:

  • Research shows that over 60% of customers are more likely to purchase a policy when presented with personalised data that accurately reflects their coverage and risk profile (Source: Accenture).

  • According to a study from ITC, 55% of insurance buyers are more likely to purchase a policy online than via more traditional channels, such as phone or in-person.

  • A report by the Harvard Business Review found that organisations that use data-driven decision-making are six percent more profitable than those that don't, highlighting the value of leveraging data to inform and improve decision-making.

  • Conversion rates for insurance purchases vary by industry and channel, but a study from EVO Payments found that personalised, value-driven messaging can result in conversion rates up to 30% higher than non-personalised campaigns.

These statistics highlight the importance of leveraging personalised data in insurance sales to increase conversion rates and ensure customers receive coverage that accurately reflects their needs, reducing friction and increasing confidence in purchasing.


Here are some actionable key takeaways on how to successfully convince a customer to buy an insurance policy:

  • Leverage data-driven decision-making to improve the customer experience and increase profitability.

  • Use personalised data and value-driven messaging to drive engagement and conversions.

  • Utilise visualisation tools, real-time access, tailored messaging, comparison tools, and digital technology to deliver personalised information in an accessible manner.

  • Focus on offering coverage that accurately reflects their risk profile and needs to reduce friction in the buying process.

  • Build trust with customers by providing them with transparent information about the coverage they're receiving.

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