5 Proven Outsourcing Strategies to Save Australian Brokers 30% on Ops Costs

In today’s fast-paced, margin-tight insurance landscape, smart outsourcing isn’t just a cost-saving tactic - it’s a strategic advantage.

Between increased compliance obligations, mounting admin tasks, and the need to provide fast, personalised service, Australian insurance brokers are under growing pressure to do more with less. Whether you're a sole AR, a boutique brokerage, or a growing group under a licensee, operational inefficiencies can quietly drain your time, team capacity, and profits.

That’s where outsourcing - done right - comes in.

At Posh Workbytes, we specialise in helping general insurance brokers slash operating costs, improve turnaround times, and refocus their teams on high-value tasks. Below, we’ll break down 5 outsourcing strategies we’ve implemented with brokers across Australia that consistently deliver 30% (or more) in operational cost savings.

These are 5 Proven Outsourcing Strategies

1. Claims Processing Support

Managing claims follow-ups, documentation, and client updates takes time — often pulling brokers away from revenue-generating activities. Worse still, inconsistent follow-through can harm client satisfaction.

Outsource routine claims processing tasks - such as lodging claims, chasing updates from insurers, sending reminders to clients, and preparing claims summaries - to trained offshore claims assistants.

Brokers we support have reduced claims admin workloads by up to 60%, freeing up client managers to focus on complex negotiations and relationship-building.

Our team understands local market nuances and can liaise with insurers like QBE, Hollard, Vero, and Allianz with ease, while staying within APRA guidelines on data handling.

2. Policy Administration & Endorsement Handling

Policy changes, renewals, certificates of currency, cancellations - the back-and-forth between brokers and underwriters can eat up hours each day.

Outsource all standard policy administration tasks to a dedicated offshore team trained in Sunrise, SCTP, and insurer portals. From checking schedules and preparing documents to logging endorsements, we ensure nothing falls through the cracks.

Clients report a 3x faster turnaround on routine admin and a significant reduction in processing errors.

Each task is tracked and audited, supporting AFSL compliance and professional indemnity obligations.

3. Compliance & Regulatory Admin

With ASIC, APRA, and licensee expectations growing, brokers are expected to manage everything from SOAs and FSG updates to breach reporting, CPD logs, and data audits - often with no internal compliance officer.

Let us handle the background work. We can help prepare compliance checklists, update documentation, log training, assist with broker file audits, and maintain digital compliance registers - tailored to your licensee or self-licensed obligations.

Reduced risk of audit breaches and less time spent deciphering jargon heavy compliance guidelines. One broker we support was able to avoid hiring a full-time compliance resource, saving over $70,000 per year.

4. New Business Quoting & Admin Support

Quoting across multiple platforms, compiling supporting documents, and chasing insurers can delay turnaround - and cause leads to go cold.

Our quoting support team helps prepare new business quote packs, source quotes from underwriting agencies, chase missing documents, and input data into your CRM or Insight/Broker Tech systems. We can also handle renewals, cross-selling campaigns, and warm lead follow-ups.

One AR network saw a 25% increase in new business conversions within three months after implementing outsourced quoting and follow-up support.

We help you respond to more leads, faster - without hiring extra local staff.

5. Virtual Assistants Specialised in Insurance Broking

Too many hats, too little time. Many broker principals spend their day toggling between admin, accounts, client service, and growth tasks.

Our virtual assistants aren’t just generic VAs - they’re insurance-literate, systems-savvy professionals trained specifically to support brokers. Tasks include inbox management, follow-ups, DEFT reconciliation, meeting scheduling, CRM updates, and more.

A well-trained VA can save you 20+ hours per week — at a fraction of the cost of hiring locally.

It’s Not Just About Saving Money — It’s About Scaling Smart

Outsourcing doesn’t mean giving up control. It means getting the right support, at the right time, in the right areas - so your local team can focus on what they do best: serving clients and growing the business.

At Posh Workbytes, we exclusively serve the Australian insurance industry. We understand the systems you use, the language you speak, and the compliance frameworks you operate within. And we’re not a call centre - we’re your offshore team, fully integrated with your workflow and values.

Ready to Save 30% (or More) on Ops Costs?

Let’s talk.

Whether you’re looking to offload admin, scale sustainably, or simply get back to working on your business instead of in it — we’re here to help.

Contact us for more information: 0422 429 952 or via email on kishore@poshworkbytes.com.au